Door-to-Door Sales in Luxembourg: Consumer Rights and Protection
Since April 2014, door-to-door sales—also known as canvassing—have no longer been prohibited in Luxembourg. However, although this commercial practice is permitted, it is strictly regulated in order to protect consumers.
Consumer Rights
Residents of Luxembourg have a fundamental right: the right to refuse door-to-door solicitation. To express their opposition to door-to-door sales, they may place a “No Canvassing” sticker on their doorbell or door.
Availability of Stickers
The City of Ettelbruck provides these stickers free of charge. They can be collected at the reception desk of the Town Hall during opening hours.
Respect for Refusal
It is important to note that even in the absence of a sticker, sellers must respect a consumer’s wish not to be solicited. In the event of non-compliance, consumers may report abuses to the competent authorities.
Required Vigilance
At first glance, door-to-door sellers often offer quick services at attractive prices. However, certain practices can prove problematic. Undeclared and uninsured activities, a lack of guaranteed professionalism, poor workmanship, or a significant increase in the initially agreed price after the work has been completed can have serious consequences for consumers.
In such situations, the customer often finds themselves powerless when dealing with the responsible service provider and without any recourse to obtain repairs or guarantees for the work carried out.
Checks to Carry Out
To avoid unpleasant surprises, the Consumer Protection Directorate recommends engaging only companies and tradespeople who are registered with the Trade and Companies Register and who hold a valid business permit. Before making any commitment, it is advisable to check the following points:
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Identity of the professional: It is possible to verify online whether the company is registered with the Trade and Companies Register and holds a valid business permit for the activity carried out.
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Insurance: Where applicable, request a copy of the service provider’s professional civil liability insurance.
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Right of withdrawal: Check that a 14-day right of withdrawal without justification exists, as provided for by law.
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Detailed quotation: Request a precise quotation stating the costs and completion deadlines before signing anything.
By taking these precautions, consumers can better protect themselves against the risks associated with door-to-door sales and avoid abusive practices.
